Run your program
Customers & activity
Look up any member, see exactly how they earned and spent their points, and add or remove points when you need to.
Who becomes a member
Customers join automatically when they create an account, place an order, or open the widget while signed in. Guest checkouts with no customer attached don't earn points.
Customers
Customers in the app menu lists every member with their tier, balance, points earned in total, orders and amount spent. Search by name, email or referral code.
Click a member to see:
- Balance, pending points (and when they become spendable), tier, orders and amount spent
- Their full points history
- Rewards they've redeemed, the codes, and whether each code has been used
- Their birthday, referral code, who referred them and friends they've referred
- When their balance expires, if points expiry is on
- A View in Shopify link to their customer record
Adjust points by hand
On a member's page, use Adjust points to add or remove points — for example, goodwill for a late delivery.
| Setting | What it does |
|---|---|
| Points | How many to add or remove. |
| Reason | Shown to the customer in their activity, so write it for them. |
Activity
Activity in the app menu shows the latest 200 changes to points across your program — earned, pending, redeemed, adjusted, taken back and expired — with the customer and date.
Dashboard
The Dashboard shows your program at a glance: members, points earned and redeemed, rewards redeemed, revenue from members, the share of members who ordered more than once, referrals, a 30-day chart and the latest activity. It also warns you if the widget is off or you're close to your plan's monthly order limit.