Run your program
Customer emails
Loyalvia can email customers when something happens to their points, in each customer's own language.
The emails
| Setting | What it does |
|---|---|
| Welcome | When a customer joins, with their signup bonus and referral code. |
| Points earned | After a paid order, with the points earned, their new balance and, if they're pending, the date they can be spent. |
| Reward available | When their points first reach a reward they can redeem, naming the best one — the nudge to come back and spend. |
| Reward code | When they redeem a reward, with the code. |
| Tier upgrade | When they reach a new VIP tier. |
| Referral reward | When a friend they referred places a first order. |
| Points expiring | Before their balance expires, if points expiry and a reminder are set. |
Turn emails on
Go to Emails in the app menu and switch on Email customers about their points. Emails are sent under your store's name (Shopify Settings → General), with your program name under it in the header. They use the Brand color set under Widget, with a button back to your store.
Replies
When a customer replies to a loyalty email, the reply goes to your store's contact email (Shopify Settings → General). To use another address, enter it under Replies on the Emails page; leave it empty to go back to the contact email.
Email log
The Emails page lists the last 100 emails with their subject, recipient and status — Sent, Failed or Not sent (off). Older entries are cleared after 90 days.